| How you get a price | A fixed price online before you book. No quote visit or call needed.[1] | An enquiry form (asking for a preferred date and the number of hours required) or a phone call.[2] | An online quote form, then a choice of a free in-person visit or a quote by email; or a phone call.[3] | A request-an-estimate form or a phone call.[4]It aims to place a cleaner within seven days, often within 48 hours. | Post a task for free with a description and a budget, then receive offers from Taskers.[5] |
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| Who chooses the cleaner | The job is offered to available cleaners near you; you can't choose a named cleaner when you book.[6]Cleaners are independent contractors who set their own availability and accept or decline work. | The office allocates you a cleaner or a pair of cleaners on the same day and time each week or fortnight.[7] | Not stated in the sources we reviewed | It matches you with one of more than 250 registered housekeepers.[8] | You choose a Tasker from the offers, after checking their profile, badges and reviews.[9]There's no obligation to accept any offer. |
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| How the price is set | Fixed price by service, bedrooms, bathrooms and how often.[1]Includes GST and the Care & Cover fee. The same in every city. Live from the booking calculator. | Weekly or fortnightly: $48 per cleaner per hour for the first clean, then $42 per cleaner per hour.[2]GST not stated. One-off cleans: $48 per cleaner per hour.[10]GST not stated. Vacate cleans are charged by the hour, not at a fixed price; the page gives both $57 and $58 per cleaner per hour.[11]GST not stated. Return visits after a vacate clean are charged at $57 per cleaner per hour. Its FAQ gives cost estimates by home size, from $195 to $234 for a 1-bedroom unit (5 to 6 hours) to $467 to $546 for a 5-bedroom, 3-bathroom house (12 to 14 hours).[7]These estimates don't match the hourly rates on its service pages. GST not stated. | Regular house cleaning starts from $125 weekly, $145 fortnightly or $163 monthly for 3 bedrooms and 1 bathroom; from $149, $165 or $187 for 3 bedrooms and 2 bathrooms; and from $165, $187 or $225 for 4 bedrooms and 2 bathrooms.[12]Starting prices. GST not stated. Regular house cleans have price estimates on its website; commercial and vacate cleans are quoted per job.[13] | Charged by the hour, based on the cleaner's confirmed hours; the rate comes with your estimate.[4]GST not stated. The hourly rate is slightly higher for a shorter clean. | Each offer is one total price for the task, agreed before the work starts.[14]Set by each Tasker. Open-ended hourly offers settled after the job fall outside Airtasker's payment guidelines. |
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| Fees you pay on top | The price you see includes GST and a Care & Cover fee (insurance and card processing).[15]No weekend, pet or second-storey surcharge. | A $2 processing fee for card payments. Return visits are charged by the hour per cleaner.[7]Its FAQ gives the return-visit rate as $38 in one answer and $37 in another. | If the cleaner can't get in: $25 if you're reached and entry happens within 30 minutes, otherwise a lockout fee of 75% of the service cost, up to $150.[16]Overdue invoices attract a late fee of 10% of the balance per month. | Its regular-cleaning page says regular services carry no one-off booking surcharge.[8]The amount of any one-off surcharge isn't stated. | A Connection Fee of $9.95 to $59.95 (including GST), set by the task price, paid when you assign a Tasker.[17]Waived with an $89-a-year membership. The Tasker's own service fee comes out of the agreed price, not on top. |
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| Equipment and products | The cleaner brings products and equipment, including a vacuum and mop.[18] | Cleaners bring all their own materials and equipment, including backpack vacuum cleaners.[19] | It supplies everything, including fresh microfibre cloths and mop heads for each clean and products it describes as environmentally friendly.[12] | You provide all products and equipment; the agency sends a list of basic equipment.[4] | Agreed for each task; there's no platform default.[20]Customers are asked to say what equipment they have; Taskers arrange what's needed. |
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| Insurance | Care & Cover on every booking includes up to $10 million public liability insurance through Chubb.[21]Conditions and exclusions apply; report damage within 48 hours. | It describes its local teams as police checked and fully insured.[22]No amount published on the pages we reviewed. | $20,000,000 public liability insurance, plus workers compensation insurance.[13] | Cleaners placed through it are covered for public liability and workers' compensation.[4]No amount published on the pages we reviewed. | Third-party liability insurance up to $10 million, through Chubb, for registered Taskers.[23]Excludes poor workmanship and cash or off-platform jobs. Claims within 30 days; an excess is paid by the Tasker. |
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| If something is missed | Report a missed task within 48 hours and eligible concerns get a free re-clean of those areas within seven business days. If you're still unhappy, a review and a fair credit or refund.[24]Doesn't apply if access, water or power was missing, or the scope changed after booking. | Extra or return cleaning is paid by the hour. Its vacate terms say a full bond return isn't guaranteed and neither is meeting a third party's standard.[11] | Contact it within 24 hours if you're not satisfied, and it arranges a free re-clean of the affected areas or a partial refund where appropriate.[16] | If you're unhappy with the housekeeper, you call or email the agency, which says it responds immediately.[4] | A free dispute service once work has started; Airtasker reviews both sides and decides.[25]Its insurance excludes poor workmanship, and it suggests asking Taskers about their own cover. |
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| Cancelling or rescheduling | Free with at least 24 hours' notice. Inside 24 hours, a fee may apply under the current terms.[6]If the cleaner can't get in after 20 minutes, the booking is cancelled and the lockout fee in the current terms applies. | Its FAQ says you can cancel with immediate effect, with no penalties or cancellation fees.[7] Its Perth page says you can cancel or adjust with 24 hours' notice.[26] | 24 hours' notice to cancel or reschedule. Later cancellations incur a 50% fee, up to $150.[16]It says genuine emergencies are assessed case by case. | Not stated in the sources we reviewed | Either side asks to cancel and the other accepts. If you're found responsible you lose the Connection Fee; the task price is refunded.[20]With no reply in 48 hours the task cancels automatically. Illness or travel problems don't count as exceptions. |
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| When you pay | A card hold about 48 hours before the clean; the charge is taken after it.[27]Visa, Mastercard or American Express. | Cash to the cleaners on the day, or card details given to the office and charged once the cleaners report the clean done.[7]Card payments carry a $2 processing fee. | One-off, vacate and first cleans: full payment the day before, or a 50% deposit with the rest on the day. Regular cleans: on receipt of invoice. Bank transfer, credit or debit card.[16]Its FAQ says invoices are paid within 24 hours. | Charged to the credit card you register with the agency, in the week after the service, for the hours worked.[4] | Your card is charged when you accept an offer, and Airtasker holds the money until you release it after the task.[28]Released payments can't be recovered in a dispute. Cash isn't supported. |
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