| How you get a price | A fixed price online before you book. No quote visit or call needed.[1] | Instant online booking, which it says takes about 60 seconds, with no deposit.[2] | Online booking or a quote request.[3] | An online booking request form or a phone call; same-day and weekend cleans when there is availability.[4] | Post a task for free with a description and a budget, then receive offers from Taskers.[5] |
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| Who chooses the cleaner | The job is offered to available cleaners near you; you can't choose a named cleaner when you book.[6]Cleaners are independent contractors who set their own availability and accept or decline work. | On a recurring plan it assigns a primary cleaner, plus a backup for holidays and sick days.[7] | The same cleaner is assigned to each service.[8] | It usually works in two-person teams; one cleaner can come regularly if you prefer.[9] | You choose a Tasker from the offers, after checking their profile, badges and reviews.[10]There's no obligation to accept any offer. |
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| How the price is set | Fixed price by service, bedrooms, bathrooms and how often.[1]Includes GST and the Care & Cover fee. The same in every city. Live from the booking calculator. | Flat-rate one-time clean: from $119 for 1 bedroom and 1 bathroom, $170 for 3 bedrooms and 1 bathroom, $210 for 4 bedrooms and 2 bathrooms, up to $400 for 7 bedrooms and 6 bathrooms.[11]The pricing table says these prices exclude GST; its FAQ says all prices are GST inclusive. Hourly cleaning: $73.50 an hour per cleaner for a one-off clean, $69.83 fortnightly and $66.15 weekly, GST inclusive.[11]You give a priority cleaning list before the visit and the cleaner works the hours you book. | General home clean from $175 per clean; spring clean from $360 per clean.[8]Its home page says domestic cleaning is from $200 per clean. Home size and hours not stated. GST not stated. | From $60 an hour per person, plus GST.[4]Its house cleaning page asks you to get in touch for a quote. | Each offer is one total price for the task, agreed before the work starts.[12]Set by each Tasker. Open-ended hourly offers settled after the job fall outside Airtasker's payment guidelines. |
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| Fees you pay on top | The price you see includes GST and a Care & Cover fee (insurance and card processing).[13]No weekend, pet or second-storey surcharge. | Extras are priced separately, for example oven cleaning $60, inside fridge $40, interior window glass from $65; a deep-clean upgrade adds $136.[11]Its extras table says these prices exclude GST. | Paid parking is added to the final invoice, and a $50 fee may apply if cleaners can't enter because of unsecured pets.[14] | Not stated in the sources we reviewed | A Connection Fee of $9.95 to $59.95 (including GST), set by the task price, paid when you assign a Tasker.[15]Waived with an $89-a-year membership. The Tasker's own service fee comes out of the agreed price, not on top. |
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| Equipment and products | The cleaner brings products and equipment, including a vacuum and mop.[16] | Every cleaner arrives with cleaning products and equipment (vacuum, mop, microfibre cloths).[7] | Cleaners come fully prepared and don't need you to supply any products or equipment.[8] | Its FAQ says it uses plant-based cleaning products whenever possible.[4] | Agreed for each task; there's no platform default.[17]Customers are asked to say what equipment they have; Taskers arrange what's needed. |
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| Insurance | Care & Cover on every booking includes up to $10 million public liability insurance through Chubb.[18]Conditions and exclusions apply; report damage within 48 hours. | Its FAQ says its public liability policy covers accidental damage.[7]No amount published on the pages we reviewed. | Its site says it is insured.[3]No amount published on the pages we reviewed. | Its pages say its cleaners are insured and bonded.[4]No amount published on the pages we reviewed. | Third-party liability insurance up to $10 million, through Chubb, for registered Taskers.[19]Excludes poor workmanship and cash or off-platform jobs. Claims within 30 days; an excess is paid by the Tasker. |
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| If something is missed | Report a missed task within 48 hours and eligible concerns get a free re-clean of those areas within seven business days. If you're still unhappy, a review and a fair credit or refund.[20]Doesn't apply if access, water or power was missing, or the scope changed after booking. | If anything is missed on a flat-rate clean and you tell it within 24 hours, it comes back to fix it at no extra cost.[7]Its terms say complaints must be lodged within 12 hours. | Report a problem within 24 hours of the service for a follow-up visit at no extra cost; if you are still unhappy, its terms offer a full refund of the original service cost.[14]Breakages must be reported within 48 hours of the service. | It says it will come back to clean the specific areas that didn't meet your expectations, and offers a refund if you're not satisfied with the job.[9]No conditions or reporting window published. | A free dispute service once work has started; Airtasker reviews both sides and decides.[21]Its insurance excludes poor workmanship, and it suggests asking Taskers about their own cover. |
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| Cancelling or rescheduling | Free with at least 24 hours' notice. Inside 24 hours, a fee may apply under the current terms.[6]If the cleaner can't get in after 20 minutes, the booking is cancelled and the lockout fee in the current terms applies. | Free more than 24 hours before the clean; a flat $60 fee inside 24 hours; a no-show or lockout costs 70% of the booking total.[22] | Less than 48 hours' notice: 25% of the quoted amount; less than 24 hours: 50%; less than 4 hours: 100%.[14] | Not stated in the sources we reviewed | Either side asks to cancel and the other accepts. If you're found responsible you lose the Connection Fee; the task price is refunded.[17]With no reply in 48 hours the task cancels automatically. Illness or travel problems don't count as exceptions. |
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| When you pay | A card hold about 48 hours before the clean; the charge is taken after it.[23]Visa, Mastercard or American Express. | Your card is pre-authorised (held) the day before the clean and the final amount is charged once the visit is complete.[7] | Invoices are due within 7 calendar days; a $50 late-payment fee applies if payment is more than 14 days past the due date.[14]Saver plan cleans are charged at the end of each service. | PayPal or credit card.[9] | Your card is charged when you accept an offer, and Airtasker holds the money until you release it after the task.[24]Released payments can't be recovered in a dispute. Cash isn't supported. |
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